Activity 1 - Business Communication

 Activity 1

1. How do you define communication? For me it is an ability to be able to transmit facts, ideas, opinions, feelings and many other things, which allows us to understand others in a better way. It can also be verbal or non-verbal.

2. What is the role of communication in management of business? The success of any business depends largely on efficient and effective communication, its main objective is to make changes to influence action. Within organizations there is internal and external communication that allows teamwork, achieve common goals and have better communication. The basic problem of communication is that the meaning that is really understood may not be the one that the other intended to send but working as a team that can be avoided.

3. What are the different purposes of communication? Briefly explain any five of them.

1.  For instruction: This is about conveying instructions and ideas so that individual tasks can be performed. In this, the instructions basically flow from the top to the bottom level.
2. For integration: The function of integration of communication mainly involves causing the interrelation between the various functions of the business organization.
3. For information: The purpose or function of communication in an organization is to inform the individual or group about the particular task or company policies and procedures, etc. Information can flow vertically, horizontally, and diagonally through the organization.
4. For evaluation: Communication can be used as a tool to evaluate the effectiveness of individual and team organization and communication.
5.  For direction: Communication is necessary to issue directions by the top management ormanager to the lower level. Employee can perform better when he is directed by his senior.

4. Discuss the different situations when the communication exists.

There are 4 basic components for communication.

1.          When a person wants to convey an idea or information.
2.         There is another person who resives this information.
3.         The receiver partly or wholly understands the information.
4.         The receiver responds to the message or gives feedback.

5. “Communication is an exchange of facts, ideas, opinions and emotions by two or more persons.” Explain the statement and discuss the role of feedback in communication.

An assertive communication always needs at least one receiver since if this does not exist the information, ideas, feelings, etc. will not be transmitted. The important thing about communication is that someone resonates what you want to transmit.

6. “Communication is the two way process.” Explain.

Good communication needs two parts, one that transmits and one that resides, if one of these two fails, it is not considered assertive communication because there will be no one who can give feedback on your ideas.

 7. Discuss the elements of communication process.

1. Sender or transmitter: The person who desires to convey the message.
2. Message: It is a subject matter of any communication.
3. Encoding: organize ideas to be transmitted.
4. Communication channel: Is the media through which the message passes. It is the link that connects the sender and the receiver.
5. Receiver: The person who receives the message.
6. Decoding: Decoding is the process of interpretation of an encoded message.
7. Feedback: Is the one who gives a feedback or response to the message.
8. Brain drain: On whole process there is a possibility of misunderstandings at any level.

9.      Give three examples of brain drain in communication process.

1. When we do not speak the same language, it will be very difficult for an idea or information to be transmitted because they will not be able to understand us.
2. When it is not spoken in a clear and fluent way, because we will not be able to keep the attention of the receiver and what we want to transmit will not be understood.
3. When the receiver is not focused on what we are saying, they are distracted or inattentive.